FAQs

Orders & Shipping

Where do you ship?
Across India. International shipping isn’t active yet.

How long does delivery take?
Processing is 1–2 business days (2–4 during heavy drops). After dispatch:

• Metros: 2–4 business days

• Tier 1 & 2 cities: 3–6 business days

• Remote / NE / J&K: 5–10 business days
  Sundays/public holidays aren’t counted. Timelines depend on pincode/courier routes.

How do I track my order?
We email/SMS a tracking link when your order ships. Tracking can take up to 24 hours to refresh after pickup.

Can I change my address or phone after ordering?
Yes—if your order isn’t packed yet. Email support@thedrip6.com with your order ID and the corrected details.

My pincode shows “not serviceable” for COD. What do I do?
Please place a prepaid order. We’ll ship with the fastest available partner for your pincode.

Will you split my order?
Sometimes, to hit faster timelines. You’ll get separate tracking links if we split.

The package looks tampered. Should I accept it?
No. Ask the courier to mark it as “tampered/damaged” and contact support@thedrip6.com immediately.

Payments & COD

What payment methods do you accept?
UPI, credit/debit cards, netbanking, and popular wallets. COD is available on eligible pincodes and cart values.

Is there a COD fee?
There may be a small COD handling fee shown at checkout. Repeated COD refusals can disable COD on your account.

Are prices inclusive of taxes?
Yes—MRP is inclusive of applicable GST.

Sizing & Fit

How do your fits run?
We offer Regular and Oversized blocks, both India-tuned. Check the size chart on each product page.

How do I measure myself?
Use a tape around the fullest chest, keep it horizontal, and compare with the garment measurements in our chart.

• Between sizes and prefer a roomy look? Go up.

• Want a closer Regular fit? Choose the chart size that matches your chest most closely.

Will it shrink?
Controlled shrinkage only. We test to keep dimensional change within tight limits (target ≤3%). Follow care instructions to maintain shape.

Product & Quality

What fabric do you use?
Combed cotton chosen for weight, softness, and clean drape.

How do you assure quality?
Every piece clears our Six Checks Before It Ships: Fabric & Hand, Color & Print, Seams & Build, Fit & Pattern, Wear & Wash, Finish & Pack. If any step fails, it doesn’t ship.

Why can color look slightly different at home?
Screens and lighting vary. Minor differences in color/print scale are normal and not considered defects.

How should I care for my tee?
Wash cold, inside-out. Use mild detergent. Do not bleach. Tumble low or line dry. Do not iron directly on the print.

Exchanges & Returns

What’s your exchange window?
Raise an exchange request within 7 days of delivery (day of delivery = Day 1). Email support@thedrip6.com with your order ID, issue summary, and clear photos.

What if I received the wrong size/product?
We’ll exchange for the correct item/size. There’s no extra charge for a like-for-like swap, and we’ll arrange a reverse pickup where serviceable.

Can I switch to a higher-priced item?
Yes—pay the price difference online before dispatch.

What condition should returns/exchanges be in?
Unworn, unwashed, with original sticker/label attached, neatly folded and securely packed. If these aren’t met, we can’t process it.

Do you offer refunds?
Refunds are issued only for genuine delivery defects (manufacturing defect/wrong item that can’t be corrected). For size issues or change of mind, we offer exchanges per policy.

What about exceptional returns (no defect, correct order)?
If approved as an exception, ₹100 is deducted to cover reverse pickup/logistics.

How long do exchanges/refunds take?
After your item reaches us and passes QC:

• Exchange dispatch: typically 2–4 business days.

• Refund (if approved): initiated within 3–5 business days; bank credit may take 3–7 business days.

Is there a limit on exchanges?
Yes—one exchange/return request per order.

Are sale/discounted items refundable?
No refunds on sale/discount-code items. Size exchanges are allowed where serviceable and stock is available.

Used/washed items?
Not eligible for exchange or refund.

Preorders & Drops

How do preorders work?
Preorder items ship on/after the stated drop date. If your cart mixes preorder + in-stock items, we ship together on the preorder timeline unless you place separate orders.

Will you restock sold-out designs?
Drops are curated and limited. Restocks aren’t guaranteed—watch the product page or subscribe to updates.

Delivery Issues & RTO

Courier attempted delivery but I missed it. Now what?
Most partners try 2–3 times. If it returns to us (RTO), we can reship once on prepaid basis after reconfirming your address.

Reverse pickup not available at my pincode. What do I do?
We’ll share a return address. Please self-ship using a trackable courier; we’ll process your exchange once it passes QC.

Gifting & Packaging

Is there a gift option?
Add a gift note in your order email to support@thedrip6.com right after purchase. Invoices with prices may be included as required by law.

What does the packaging look like?
Recyclable, tamper-evident sleeve with a care card—steamed, lint-rolled, and QC-signed.

Cancellations

Can I cancel my order?
Before packing—yes. After dispatch, cancellation isn’t possible; you can request an exchange per policy.

Support

How do I reach you?
Email support@thedrip6.com with your order ID.

Support hours?
10:00 AM – 7:00 PM IST, Monday to Saturday.

Legal & Privacy

Where can I read your policies?
Check the footer for Terms of Service, Privacy Policy, Shipping Policy, and Exchange & Returns Policy. These govern all orders on the Site.