Contact Us

Human support. Clean answers.
We read every mail. Typical response time: 24–48 business hours (a bit longer during heavy drops).

Support Hours
10:00 AM – 7:00 PM IST, Monday–Saturday

Email
support@thedrip6.com
(One inbox for everything. Use the subject tags below so we can route it fast.)

Before You Write (Quick Help)

  • Track order: use the link in your ship email/SMS (updates can take up to 24 hrs after pickup).

  • Size/fit: check the size chart on the product page.

  • Exchanges/returns: window is 7 days from delivery; see our Exchange & Returns policy for steps.

  • Shipping timelines & fees: see the Shipping Policy.

How to Reach Us (and what to include)
Send one email with the details below. Screenshots/photos help us go faster.

  • Orders & Delivery — Subject: [ORDER] #12345 – delivery / address change
    Include: Order ID, full name, phone, pincode, and the exact issue.
    Note: Address changes are possible only before packing.

  • Exchanges & Returns — Subject: [EXCHANGE] #12345 – size / wrong item
    Include: Order ID, size needed, clear photos (front, back, labels), and a short note.
    Window: 7 days from delivery. Item must be unused/unwashed, labels intact, neatly packed.

  • Defects / Damaged on Arrival — Subject: [DEFECT] #12345 – short description
    Include: Unboxing photos/video + close-ups of the issue within 48 hours of delivery.

  • Preorders & Drops — Subject: [DROP] – product name
    Ask about drop dates, restocks, or preorder timelines.

  • Bulk / Corporate / Gifting — Subject: [BULK] – qty / timeline
    Tell us quantities, sizes, and the date you need it by.

  • Press / Collabs / Partnerships — Subject: [PRESS] or [COLLAB]
    Share links, concept, and timelines.

What Happens After You Email

  1. We acknowledge your ticket.

  2. A human reviews and replies with steps (exchange approval, pickup, or fix).

  3. For exchanges, once your item passes QC, we ship the replacement and share tracking.

  4. Refunds are only for genuine delivery defects, per policy.

If You Need to Self-Ship (reverse pickup not serviceable)
We’ll share the return address once your request is approved.

  • Use any trackable courier.

  • Add your Order ID on the parcel.

  • Share the tracking number on the same email thread.

Packaging Standard for Returns/Exchanges

  • Unworn, unwashed, odor-free.

  • Original sticker/label attached.

  • Folded neatly in a protective sleeve/box to prevent transit damage.

A Note on Color & Print
Minor differences can occur due to lighting/screens. We keep them tight; big mismatches don’t pass our QC.

We don’t support via DMs
For security and speed, support is email-only. DMs may be missed.

Postal Address
(Add your studio/return address here once final. Use the same on invoices and the privacy policy.)

Still stuck?
Send a clean subject line with your Order ID and the issue. We’ll take it from there.